Customer Service Agent
GENERAL DESCRIPTION OF POSITION
Please note: this is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted
We are in the search for a talented customer service representative whose main aim is to keep the customer happy with the company and to promote referrals, sell products or services to the customers. A client relations specialist is the customer's gateway for information about a company's product or service. Client relations specialists are knowledgeable and experienced in the services and products a company offers. We are looking for a solid and experienced specialist in communications with our Winery, providing the best virtual support to our highly important customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop strong and trusted relationship with customers through timely and accurate communications.
- Manage high volume of customer calls to ensure excellent customer service and satisfaction.
- Resolve customer issues in accurate and timely manner.
- Attend and conduct project status and review meeting with customers.
- Maintain and update documents related to customer accounts and business reports.
- Develop and maintain sales incentive programs.
- Generate customer reports on periodic basis.
- Look after the sales of the company, client satisfaction, customer satisfaction
REQUIREMENTS
- College Studies (such as International Relations, Social Communications, Marketing, Business Admin Etc.)
- 1-2 years of Experience in related matters IDEAL
- Proficient English Level
- Proven Customer Service Experience
- Technical Knowledge and good management of CRMs IDEAL
QUALIFICATIONS
- Outstanding communication skills
- Multitasking Skills
- Critical Thinker
- Organized and Detailed- Oriented
- Reliable and proactive
- Excellent interpersonal relationships