Winback Sales Agent

GENERAL DESCRIPTION OF POSITION 

Please note: this is an on-site position based in Antiguo Cuscatlan, La Libertad, El Salvador. Only Salvadoran applicants will be accepted

We seek a bilingual Cold Caller to join our Win Back program team. This role involves re-engaging past customers and warm leads through strategic outreach. Ideal candidates are driven, resilient, and skilled in relationship-building. 

KEY RESPONSIBILITIES

• Qualifying warm leads through research to assess potential interest. 
• Conduct high-volume cold calls to reconnect with and qualify warm leads. 
• Document key information on each lead before and after reaching out. 
• Schedule follow-up calls and appointments. 
• Collaborate with the manager to meet or exceed monthly targets. 

REQUIREMENTS  

• Minimum 1 year of experience in a similar role, especially in sales. 
• High school diploma required; additional education is a plus. 
• Experience in cold calling and lead qualification. 
• Strong communication skills in English (verbal and written). 
• CRM or database experience. 
• Goal-oriented with a positive attitude and strong time management skills. 

QUALIFICATIONS  

• Goal-Driven and Resilient 
• Organizational Skills 
• Adaptability 
• Customer Relationship Skills 
• Self-motivated  
• Results-Oriented