Project Coordinator

GENERAL DESCRIPTION OF POSITION 

Please note: this is an on-site position based in Managua, Nicaragua. Only Nicaraguan applicants will be accepted

We are looking for a Project Coordinator to work with one of our clients: an enterprise-grade, cloud-based phone system offering reliable, Canadian-based support and user-friendly features for business communications. It can be accessed via PC, mobile, or desk phone, and the geo-redundant data centers are backed by SLAs and quality guarantees. 

KEY RESPONSIBILITIES

• Creating project plans, timelines, and road maps to ensure deadlines are met and projects are kept within budget.  
• Manage, monitor, and maintain all project-related activities such as deadlines, equipment, manpower, and profits for each project. 
• Manage server deployments for new clients, ensuring all clients’ needs are met. 
• Follow up with clients after deployment to fulfill the client's expectations of the company. 
• Deployments for MiaS servers (managed infrastructure as a service) from Data gathering to servers racked, installed, and deployed. 
• Look for ways to improve customer experience during the deployment process. 
• Responsible for reporting and escalating project-related concerns   
• Schedule, host, and facilitate initial and ongoing project-related meetings/calls  
• Effective communication with clients, vendors, engineers, and management. 
• Exceptional communication and customer service skills.  
• Competency in Microsoft applications including Word Excel and Outlook and PM software. 
   

REQUIREMENTS  

• Bachelor’s degree in business or related field of studies (desirable). 
• Proven experience (1-2 years) as a Project Coordinator or similar roles.   
• Advanced English proficiency.  
• Must be capable of managing around 15-20 concurrent technology-related projects effectively 
• UCaaS Unified Communications as a Service (desirable) 
• Basic to intermediate Networking terminology (desirable) 
• Exceptional communication and customer service skills.  
• Competency in Microsoft applications including Word Excel and Outlook and PM software. 

QUALIFICATIONS  

• Highly People Oriented.  
• Ability to work effectively both independently and as part of a team.  
• Communication skills – Outstanding.  
• Strong Organization and time management ability.  
• Ability to work on a tight deadline.