Billing Specialist L1

GENERAL DESCRIPTION OF POSITION 

Please note: this is an on-site position based in Managua, Nicaragua. Only Nicaraguan applicants will be accepted

We are in search of an awesome Billing agent who can help our client’s business. As a Billing Agent you will be responsible for handling incoming calls and inquiries related to financial matters. Your primary focus will be to assist customers or clients with billing-related concerns, balance inquiries, transaction discrepancies, and account reconciliations (among others). 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Receive incoming calls from customers or clients and provide exceptional service professionally and courteously. 
• Listen attentively to customer inquiries and concerns related to billing, account balances, transactions, and reconciliations. 
• Respond to customer queries promptly, accurately, and effectively, ensuring customer satisfaction and resolving issues to the best of your ability. 
• Reconciling invoices with balance sheet reports and resolving any discrepancies. 
• Communicating with clients and other departments, resolving issues, and providing clarifications 
• Assist customers in understanding their transactions, including payments, charges, and adjustments, to ensure transparency and clarity. 
• Validate the accuracy of transactional data and rectify any errors or discrepancies as necessary. 
• Conduct account reconciliations to ensure that financial records are accurate and up to date. 
• Accurately preparing and maintaining accounting documents and records. 
• Creation of project deposit invoices and being present in Weekly Billing meetings  
• Preparing, issuing, and sending invoices. 
• Verifying with other departments that orders have been fulfilled. 
• Reviewing sales sheets to ensure the billing of all sales. 
   

REQUIREMENTS  

• Studies related to accounting, finance, or another similar field.  
• Minimum of 1 year of experience as a Customer Service agent, Billing agent, Collections agent, or similar. 
• Proficient advanced English, spoken and written. 
• Competency in MS Office, especially Excel.  
• Academic experience with spreadsheets and financial reports. 
• Ability to perform filing and record-keeping tasks. 
• Understanding of payments, accounting, and budgeting (Ideal) 

QUALIFICATIONS  

• Excellent communication and interpersonal skills. 
• Good organizational and time management skills. 
• Ability to work independently and in a team. 
• Strong attention to detail. 
• Ability to prioritize.