VoIP Support L1
Managua, Nicaragua
Full Time
Entry Level
GENERAL DESCRIPTION OF POSITION
Please note: this is an on-site position based in Managua, Nicaragua. Only Nicaraguan applicants will be accepted
Crexendo Inc. is a full-service cloud solutions provider that delivers critical voice and data technology infrastructure services to the start-up, SMB, and small enterprise markets. Its team is comprised of industry-leading engineering, sales, marketing, and support professionals who combine left-brain logic with right-brain creativity to design, build, and deliver world-class cloud services that drive business productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Service oriented.
- General Support for the platform Manager Portal.
- General Support for the platform Admin UI.
- Phone provisioning troubleshooting.
- Troubleshoot all priority-level tickets and escalate accordingly.
- Troubleshoot QoS Issues.
- Troubleshoot recordings/legal intercepts from the platform.
- Assists customers in implementing solutions.
- Performs ongoing activities to maintain and enhance overall system performance.
- Analyze system performance and manage system resources.
- Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues.
- Perform server/cluster installation and system audits.
- Perform installation and configuration of paid services.
- Provide 24x7 weekly on-call rotation.
- Handle tickets based on response times according to our client’s SLA.
REQUIREMENTS
- Bachelor’s degree in computer science or telecommunications Engineering or a related subject (or working towards), or an equivalent combination of education and work experience.
- 1 year of experience working with LINUX (Ideally).
- Working knowledge of basic networking skills such as switching, routing, IP addressing, etc.
- Certain years of experience in the field or a related area, depending on their level of assistance. (Ex. Telephony or voice-related services SIP IDEAL)
- Experience with telephony or voice-related services (SIP is A plus).
- Manage, Operate, and support distributed MySQL databases IS A PLUS.
- Decent understanding of Networking in a TCP/IP and SIP environment.
- Availability to provide 24x7x365 operations, including rotating on-call support.
- Ability to work from Home when approved.
QUALIFICATIONS
- Ability to communicate clearly and effectively in English.
- Customer-focused with a dedication to customer satisfaction.
- Self-starter and willingness/ability to learn quickly in a fast-paced environment.
- Excellent interpersonal, oral, and written communication skills in English.
- Team-oriented, self-starter, able to operate with minimal supervision.
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